Your web browser's default cached file settings may prevent your logging into a web site ( i.e. Blackboard or webmail) .

If you have attempted to login to Blackboard or Webmail (Staff or CSC) and you know you have a userid and password that has worked, before or should be working, now.....check your browser cached file settings in Internet Explorer 5 or 6 or Netscape 4.7 or higher . Your web browser cached file settings may not be allowing you to retrieve a fresh copy of a web page or send a new login request, on every attempt.

What you may not know about cached files and web browsers.....  EVERY installation of Internet Explorer or Netscape uses DEFAULT settings that ALLOW cached web pages.  The DEFAULT setting is intended to make web page rendering FASTER for users who are using slower internet connections, such as dial up or 56k modem connections.

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You will review web browser settings for either Netscape and Internet Explorer, you'll perform three steps.  (Step 1) Address Browser Settings, (Step 2) Clear Temporary Internet Files and (Step 3) Reload the web page you are trying to view or log into.

If you are using  Internet Explorer 5 or 6 OR Netscape 4.7 or higher, this is how you check your cached file settings.
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Internet Explorer Step 1:  On the Menu Bar, Click Tools, Internet Options.  On the General Tab, in the Temporary Internet Files Frame, click Settings...


Be sure Internet Explorer is set to "Check for newer versions of stored pages, Every visit to the page". If it is NOT set to this option, CHANGE it to this option. Click OK to accept the change you just made in Internet Explorer.


Internet Explorer Step 2:  After clicking OK, you will see the General Tab, again.  In the Temporary Internet Files frame, click the Delete Files... button.  This removes online and offline cached pages from your pc.  Now you'll be able to request a fresh copy of any web page, EVERYTIME you visit a website. 

Internet Explorer Step 3:  Attempt to load the BlackBoard login page, again.  If you have any difficulty loading the page, immediately after these changes.  Close Internet Explorer and reopen the browser.  Now try to visit the Blackboard login page.  If you still have problems, submit a Help Ticket and you'll be contacted, shortly.

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Netscape Step 1:  In Netscape, on the Menu Bar, Click Edit, Preferences.


Netscape Step 2:   In the left, white margin, click the plus sign beside "Advanced". Once you see "Cache", click it once, so it is selected. Be sure the browser is set to check for "Document in cache is compared to document on network: every time". If it is not set to this option, change it to this option. Click OK through all the changes.


Netscape Step 3:  Attempt to load the BlackBoard login page, again.  If you have any difficulty loading the page, immediately after these changes.  Close Netscpae and reopen the browser.  Now try to visit the Blackboard login page.  If you still have problems, submit a Help Ticket and you'll be contacted, shortly.